Legal

Refund Policy

Clear and fair refund terms for all customers

Last updated: October 7, 2025

Overview

At Renderly, we strive to provide the best service possible. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.

7-Day Money-Back Guarantee

100% Money Back

For first-time paid subscribers, we offer a 7-day money-back guarantee. If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase.

To qualify for the money-back guarantee:

  • This must be your first paid subscription with Renderly
  • The request must be made within 7 days of the subscription start date
  • You must not have violated our Terms of Service
  • Excessive usage (beyond normal use patterns) may disqualify you from a refund

Subscription Refunds

General Policy

All subscription fees are generally non-refundable. Once a subscription period has started, you will not receive a refund for the unused portion if you choose to cancel.

Exceptional Circumstances

We may issue refunds in the following exceptional circumstances:

Technical Issues

If our service is unavailable for an extended period due to technical problems on our end

Duplicate Charges

If you were accidentally charged multiple times for the same subscription

Unauthorized Charges

If you can demonstrate that a charge was made without your authorization

Service Not as Described

If the service materially differs from what was advertised

How to Request a Refund

To request a refund, please contact our support team:

Contact Information

  • Email: sanjeevsaniel@gmail.com
  • Subject: "Refund Request - [Your Email]"

Required Information

  • • Your account email address
  • • Transaction ID or invoice number
  • • Date of the charge
  • • Reason for the refund request
  • • Any supporting documentation

Refund Processing

Once we receive your refund request:

1

Review

3-5 days

We review your request

2

Decision

Same day

Email notification sent

3

Processing

1-2 days

Refund initiated

4

Completion

5-10 days

Funds appear in account

Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • • You will retain access to paid features until the end of your current billing period
  • • No refund will be provided for the remaining days in the billing period
  • • Your subscription will not auto-renew
  • • You can resubscribe at any time

Questions About Refunds?

If you have any questions about our refund policy, please contact us:

Email:sanjeevsaniel@gmail.com